Teams calling

This course is included in our Advanced Digital Skills for the workplace suite, which is designed to take your teams’ skills to the next level and master all of the features within the core Microsoft apps.

If you would like to have a conversation with us to see how this course could help your business or to explore bespoke solutions for your specific needs, then send us an email to

You can find pricing information on our pricing page.

Course Content

This course has 48 lessons spanning 1 hour and 16 minutes

  1. Introduction: 2 lessons
  2. Calls application view: 7 lessons
  3. Placing and receiving calls in Teams: 3 lessons
  4. In calls controls: 16 lessons
  5. Customizing your Teams calling features: 5 lessons
  6. Your voicemail options: 6 lessons
  7. Teams calling delegate: 6 lessons
  8. Call queues and reporting: 2 lessons
  9. Conclusions: 1 lesson

Course description

This course, Teams Calling, focuses on the telephony aspects of Microsoft Teams and provides an in-depth look at placing and receiving calls, controls, voicemail option and teams calling delegates.