Customer Service

CPD approved


This course can be purchased for £35 on an individual license basis.
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Course Overview

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.

But how is this done? How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?

Course Content

This course has a required passrate of 70% and a duration of at least 75 minutes.

  1. Introduction
  2. What is Customer Service
  3. The Goals of Great Customer Service
  4. Discovering and Understanding Customer Needs
  5. Delivering Maximum Levels of Customer Service
  6. Making Customers Feel Great From the Start
  7. Communication Skills
  8. Non-verbal Communication and Body Language
  9. Dealing with Customer Complaints

System Requirements

An up-to-date web browser
Up to date video drivers and media players
Memory of at least 1Gb RAM
Broadband download speed of at least 3Mbps

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